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Classes currently supported by a live human captionist should continue to have the live captionist type captions during the class, and should not use the auto-transcription (computer-generated) service. These two caption services cannot be used together because they override each other.

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Live auto-transcription provides computer-generated speech-to text transcription during Zoom Meetings. This feature is enabled by the host of the meeting. Participants can request that the host enable live transcriptionNote: This feature is separate from the AI-generated audio transcription on the recording. Both use to generate the transcript, but they are separate settings and separate processes.

Known Limitations

  • Live human-typed closed captions and live auto-transcription cannot be done at the same time. They will create conflicts with each other and the transcription record will become garbled. If you have a human captionist in your meeting, do not turn on live auto-transcription.
  • Since the live auto-transcript is generated by artificial intelligence, the accuracy of the words and punctuation will vary.  The accuracy will be diminished on domain-specific terms, when there are overlapping speakers, when the audio quality is bad or quiet, when a speaker is talking quickly, for speakers with certain heavy accents (review supported languages/accents), and for other reasons.
  • Can only transcribe the English language.

  • Currently works only in the main Zoom meeting and does not work in breakout rooms.

  • The tagging of the speaker in the live auto-transcript is based on Zoom's active speaker identification. Since it takes a few seconds after an individual begins speaking for Zoom to mark them as active speaker, live auto-transcription may be mis-tagged as being attributed to the previous speaker. When speakers overlap, the live auto-transcription may be attributed to one speaker and not all of the overlapping speakers.
  • As a participant, the Full Transcript sidebar cannot be viewed at the same time as a "docked" participant list/chat panel. If you want to view the Full Transcript sidebar and the chat panel/participant list at the same time, you will need to pop out one or more of these panels and turn them to floating windows. (details for chat panel)(detail for participants list
  • Live auto-captions do appear in the cloud recording as "CC Transcript" immediately when the cloud recording is done processing. These cannot be edited. Only the AI-generated audio transcription that occurs after the recording is done processing can be edited. Both are available to view in the recording and their accuracy may differ from each other. At this time we do not have any consensus on which is more accurate.
  • You must have the Zoom Windows/Mac desktop app or Android/iOS mobile app. Live auto-transcription and live human-typed closed captions are not available on browser-only connections or the Chrome OS (review the Zoom feature comparison for details).

Turning On Live Auto-transcription (Host)

The following must be done by the host of the meeting. Only the host can control turning on live auto-transcription.

  1. Prior to your Zoom meeting, activate the option in You only need to do this once.

    1. In your settings, click In Meeting (Advanced) or scroll to that heading.

    2. Under Closed Captioning, check the box for "Enable live transcription service to show transcript on the side panel in-meeting".
      image illustrating step 1B

      Changing this setting while a meeting is already in progress will not change the availability of Live Transcript for that meeting.

  2. During your Zoom meeting, turn on the live auto-transcription. You will need to do this for each Zoom meeting that you want live auto-transcription to display.

    1. In your Zoom toolbar, click Live Transcript.

    2. From the pop-up menu, click Enable Auto-Transcription.
      image illustrating steps 2A and 2B

All participants and the host will see the live auto-transcription as subtitles by default. This can be modified (review next section).

To turn off live auto-transcription, click the Live Transcript button and select Disable Auto-Transcription.

Adjusting the View of Live Auto-transcription (Host and Participants)

Live auto-transcription can be viewed as subtitles at the bottom of the Zoom interface, a rolling sidebar with timestamps and speaker tags on the right side of the Zoom interface, both, or neither. To adjust how you view the live auto-transcription:

  1. As the Host: In your Zoom toolbar, click the ^ (caret) next to the Live Transcript button.
    As a Participant: In your Zoom toolbar, click In your Zoom toolbar, click Live Transcript.

  2. Adjust your settings by toggling as follows:

    1. Click View Full Transcript to display a rolling sidebar. Click Close Full Transcript to hide the rolling sidebar.

    2. Click Hide Subtitle to remove the subtitle view. Click Show Subtitle to make the subtitle view visible again.


Additional view settings such as subtitle size can be configured by clicking Subtitle Settings.

If the host has "Allow participants to save fully closed captions or transcripts" enabled in their settings, then hosts and participants can save a .txt file of the transcript by clicking Save Transcript from the Full Transcript sidebar.

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