A screenshot is picture of your computer screen or a portion of the screen. A screenshot can help support troubleshoot issues and provide documentation of an issue to share it with the vendor.

Once you have a screenshot you can email it to Academic Technology Support at tlsupport@rit.edu.

Taking a screenshot on Windows 8-11

  • To take a screenshot of your entire screen: On your keyboard, press the Windows key  + Print Screen (Prt Scr) key combination.

  • To take a screenshot of the active window: Press the Alt+Print Screen (Prt Scr) key combination.

Screenshots are saved in your Screenshots folder.

To find the Screenshots folder:

  1. Open the File Explorer from the task bar, or press Windows key  + E.
  2. Windows will store the screenshots in the Pictures library, under Screenshots.

Taking a screenshot on Apple MacOS

  • To take a screenshot of your entire screen: On your keyboard, press the Command key+Shift+3 key combination.

  • To take a screenshot of just a single window: Press the Command key+Shift+4+Spacebar key combination, then click the window you want to take a screenshot of.

Screenshots will be saved on your Desktop.


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