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If you are unable to log in to myCourses please take the following steps to help resolve your access.

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https://wiki.rit.edu/x/KAFjAg

Step One

Make sure there isn't a system-wide issue with myCourses right now.

Updates will be provided on the front page of the myCourses Help and Resources and on our Twitter account.

Step Two

Try to log in to other RIT resources such at http://my.rit.edu or http://mymail.rit.edu to confirm the issue is with myCourses and not your account.

If you are unable to log in to other RIT sites then it is most likely an account specific issue. Please contact Information & Technology Services (ITS) using the contact information found at the bottom of this page.

Step Three

Please review the following information based on your role.

Faculty teaching credit-bearing courses

External information that must all be in place for you to have access to myCourses.

  • Active contract/employment with RIT, and in the Human Resources systems
    Your academic department can confirm this for you and can check with Human Resources to make sure you are in their records. We must emphasize that you must be in their records. If your paperwork has been submitted to HR, it does not mean it has been processed and you are in their systems.
  • An active RIT Account
    RIT Accounts for faculty and staff are provided by your department. The department can confirm your account status with ITS, or you may contact them yourselves using the contact information at the bottom of this page.
  • Assigned to credit-bearing courses in the Registrar's records (STARS)
    The academic department must assign you to the courses in the Registrar's records. You can confirm this through the Faculty/Staff Information System at http://infocenter.rit.edu/facultystaff. If you have questions regarding your assignment please speak to your academic department.

Changes to this information will not be reflected on myCourses right away.

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The information feed to myCourses is received once each morning Monday through Saturday ~4:00am
Any changes will not be reflected on myCourses until the next information feed.

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Information for the upcoming quarter is not supplied to myCourses until the 7th week of the current quarter. So for example, Winter quarter faculty will not come through to myCourses until the 7th week of Fall quarter. The exception is that Summer and Fall quarter are supplied to myCourses in the 7th week of Spring quarter.

Students enrolled in credit-bearing courses

External information that must all be in place for you to have access to myCourses.

  • An active RIT Account
    You may contact ITS using the contact information at the bottom of this page.
  • Enrolled in a course
    You can confirm your enrollments through the Student Information System at http://infocenter.rit.edu. If you have questions regarding your enrollments please speak to your academic advisor or the Registrar's Office.

Changes to this information will not be reflected on myCourses right away.

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The information feed to myCourses is received once each morning Monday through Saturday ~4:00am
Any changes will not be reflected on myCourses until the next information feed.

Other users with an active RIT Account

myCourses only receives RIT Account information for users teaching classes or taking classes in the current quarter, all other accounts must be added manually to myCourses. If you have an active RIT account but are unable to log in to myCourses please contact support using our contact information at the bottom of this page to have your account added. It only takes our staff a moment take care of this for you.

Non-RIT Users

Please follow up with your contact at RIT. myCourses accounts for non-RIT users must be purchased due to our licensing agreement. Your RIT contact will have the account information for any accounts they have purchased. Support will not have the information or records to support non-RIT users directly.

Contact Support

If you are still unable to log in to myCourses after following these steps please use the contact information at the bottom of this page to contact support for assistance.

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