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Frequently Asked Questions

Below you'll find a list of frequently asked questions related to use of the wiki.

Click on the triangles at the left of each question to reveal the answers.

 1. What is a wiki?

A wiki is a special type of website that can be edited easily and quickly. They are excellent collaboration tools. You decide who is allowed to view and/or edit the pages in your wiki. This short video on YouTube called "Wikis in Plain English" will give you a general explanation: http://www.youtube.com/watch?v=-dnL00TdmLY

 2. What are some of the main differences between myCourses and a wiki?

myCourses is a course management system, organized in a particular way with a standard set of navigation bars containing components such as content, discussion, classlist, gradebook and quizzes. Most RIT students are familiar with myCourses. Some activities that myCourses is best suited for include threaded discussion, emailing students from the classlist, organization of course content, online quizzing and gradebook.

Wikis are websites that can be organized and designed to suit a variety of needs. There is no standard for navigation, other than child pages, so faculty will need to spend some amount of time deciding how students will navigate their wiki. Wiki structure often grows organically and will tend to change over time. A small percentage of students at RIT are familiar with wikis. Some activities that wikis are best suited for include group collaboration on text documents, team projects, building knowledge bases, any activity that involves many people coming together to incrementally improve a body of knowledge.

 3. How do I request a wiki?

Faculty & Staff: https://wiki.rit.edu/display/ritwiki/Wiki+Request+Form

Students: Student clubs and organizations that would like to use the RIT Confluence wiki will need a faculty sponsor to submit the wiki request form on their behalf. The faculty sponsor must also maintain oversight of the space once created. All student club & organization requests will be reviewed by Academic Technology Support before being approved. Individual student wiki spaces are not available at this time.

 4. How will my students gain access to my wiki? What if a student adds/drops the course?

If you request a course-related wiki, you will be asked to provide your course number so that Academic Technology Support can add your students to the wiki space when it is created. Students will be added through the course LDAP group, which means that if a student drops/adds the course, the group access will be updated automatically. A link to your wiki can also be added to the navigation bar in your myCourses shell.

 5. Can my wiki be reused from one quarter to the next?

Yes, we encourage reuse of wiki spaces from one quarter to the next. You can add/remove/change user permissions at any point in time.

 6. Will my wiki space expire at the end of the quarter?

No, there is no expiration date for your wiki. At the end of the fiscal year, you will be contacted and asked if your wiki is still in use. If it is still in use, it will remain available. If it is no longer in use, the pages will be archived, and the space deleted.

 7. Who do I contact for help with my wiki?

If you are an RIT faculty member and you would like to request technical assistance, or schedule time for a one-to-one training session on how to use the Confluence wiki for course-related assignments and activities, please contact Academic Technology Support at online@rit.edu. Training sessions can be requested using Academic Technology Support's one-to-one training request form.

One-to-one trainings may also be available to staff on a case-by-case basis, however one-to-one training sessions are not available to students at this time.

Students using the wiki should seek instructions from their professor, faculty/staff sponsor, or utilize the online user documentation.

 8. How do I report a bug?

With any technology you assume the risk of encountering some minor technical problems, bugs, or glitches. If you find a "bug" in the Confluence wiki, please report it via email to Academic Technology Support (online@rit.edu). ATS will look into the issue once it has been reported, and if necessary, contact Atlassian regarding the problem. You will be able to track the status of your reported bug on our Known Bugs|display/ritwiki/Known+Bugs|||||||||\ page.

In addition, Confluence users often post information about potential bugs (as well as new features in Confluence) to the Confluence user forums on the Atlassian website. If you'd like to check out the forums, you can find them here: http://forums.atlassian.com/forum.jspa?forumID=96

There is also a Confluence Developer's blog, which can be found here: http://blogs.atlassian.com/developer/confluence/

 9. Is there a file size limitation for documents I want to attach?

Yes, attachments and file uploads are limited to a maximum of 10MB per document.

The Wiki is not intended for large document storage and sharing. If you have larger documents you wish to share you will have to work with your department regarding a resource to host those files. If posted to a web server or web accessible resource those items can then be linked to from your wiki space.

This is a global setting and it cannot be increased for individual wiki spaces.

 10. Is there a way to link to local files?

Linking to local files is not a supported feature in Confluence wikis. There are a few workarounds listed on the Confluence knowledge base (http://confluence.atlassian.com/display/CONFKB/Can't+Link+to+Local+Files+from+within+Confluence), but these workarounds may not work consistently. These workarounds are not supported by Academic Technology Support (ATS), and no technical support will be provided in the event that these workarounds do not function.

 11.What happens if someone Tries to edit a page at the same time as someone else?

Sometimes, two or more people may edit a page at the same time. When this happens, RIT wiki will do its best to ensure that nobody's changes are lost.
How will I know if someone else is editing the same page as I am?

If another user is editing the same page as you, RIT Wiki will display a message above your edit screen letting you know who the other user is and when the last edit was made.

Screenshot: Notification of Simultaneous Page Editing

What happens if two of us are editing the same page and the other user saves before I do?

If someone else has saved the page before you, when you click 'Save', RIT Wiki will check if there are any conflicts between your changes and theirs. If there are no conflicting changes, RIT Wiki will merge both the edits successfully. If there are any conflicts, RIT Wiki will display them for you and give you the option to either 'Overwrite' the other user's changes, 'Merge your changes' manually, or 'Discard' them.

Screenshot: Notification of Page Editing Conflict

Example Scenario

For example, Alice and Bob both edit the same page at the same time.

If Alice clicks save before Bob, Bob is now effectively editing an out-of-date version of the page. When Bob clicks save, RIT Wiki will examine his changes to see if any overlap with Alice's. If the changes do not overlap (i.e. Alice and Bob edited different parts of the page), Bob's changes will be merged with Alice's automatically.

If Bob's changes overlap with Alice's, RIT Wiki will display an error message to Bob showing where Alice has changed the page, and giving Bob the options to overwrite Alice's changes with his own, to re-edit the document to incorporate Alice's work, or to cancel his own changes entirely.

 11.Editing or Deleting a Page That Won't Render?

If you have a page that you can't access (for example, due to an incompatible plugin that won't render a macro), you can delete or edit the page by manually entering the appropriate URL. The URL looks like this:http://<baseurl>/pages/removepage.action?pageId=<pageID>

http://<baseurl>/pages/editpage.action?pageId=<pageID>
http://<baseurl>/pages/editblogpost.action?pageId=<pageID> 

Substitute your page ID for the one you wish to delete.

You can access the page for editing using an URL like:

http://<baseurl>/pages/editpage.action?spaceKey=<spaceKey>&title=pageName

To delete an attachment manually, you can use a URL like:

http://<baseurl>/pages/removeattachment.action?pageId=32787&fileName=harbour.jpg&version=1

To view the attachments on a page:

http://<baseurl>/pages/viewpageattachments.action?pageId=<pageId>

Get the page ID similarly.
To get the wiki markup from the database directly, try:

SELECT BODY FROM BODYCONTENT WHERE CONTENTID IN (SELECT CONTENTID FROM content WHERE TITLE ='<insert name of page or blog post>');

NOTE:

The Deleting attachment url and to get the wiki markup from the database you need to scroll to the right to see all of the information 

Additional FAQs

These frequently asked questions and answers are available through Atlassian's website: http://www.atlassian.com/software/confluence/wiki.jsp

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