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You may find a solution in the following troubleshooting documents:

If these troubleshooting guides do not solve your issue, email billing@edx.org for assistance.

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It looks like you have paid for the verification but you still need to verify your identity with a photo and ID. Please Please follow the instructions at http://edx.readthedocs.io/projects/edx-guide-for-students/en/latest/SFD_pursue_certs.html#verifying-your-identityedX's instructions in the Learner Documentation.

If these instructions do not solve your issue, email billing@edx.org for assistance.

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To solve this, re-verify your identity at https://courses.edx.org/verify_student/reverify.

If this process does not solve your issue, email billing@edx.org for assistance.

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