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Academic Life Cycle (Detailed)
On-going Exploration

Needs & Scope Analysis

Investigation of teaching & learning needs (functional, communicative, or pedagogical) that are facilitated with technology; more than one input or trigger may start this process

 

Développer
titleHow are Needs Determined?

Sources could be:

  • Instructor or TLS staff presents an idea, problem, or challenge
  • Pedagogical and Technology Trends in Higher Education and Classroom Technology (through proactive, cyclical initiatives)
  •  A routine needs assessment that includes both faculty and student input which is done to determine if an effort to explore or pilot is worthwhile. With regard to student input, could/should these be student government,  academic services, or other advocacy groups for students or student organizations. 
Développer
titleOn What Scale is the Need?
  •  Small Scale: A small cohort of faculty within a department (i.e., small scale; <=10 individuals; TLS funds when they can or faculty seeks funding from dept.; at minimum TLS might provide support in exploring the tool)
  • Moderate Scale: Department-wide and possibly discipline-centric use; TLS might partner with department for initial funding if initial pilot is considered
  • Large Scale: Multi-College or Campus-wide: College(s) may partner, if campus-wide may need to get funds to support; ITS will also need to be included
Criteria Evaluation

Measuring technology(ies) against a base-level evaluation criteria that takes into essential or fundamental requirements and considerations.

 

Développer
titleWhat Criteria is Used to Select Technology

See the Technology Evaluation Criteria example. In addition to using this for a pilot, these same criteria could potentially be used for In-Operation Needs & Scope Analysis.  In this way, it could be applied for reiterative evaluation over time as the tool is implemented and supported. This cycle of evaluation would depend on things like length of contract, license, or other). 

Decision & Planning

Choosing technology and whether or not a pilot is a go/no go. Also, disseminating what has been learned so far despite whether or not the exploration moves into a pilot. What has been learned and how can it be shared at this point? If the pilot is a no-go, inquiries related to interest or need of the tool could be factored into the reiterative needs assessment among faculty and staff.

 

Développer
titleHow Does Scale Impact Decisions and Planning?

Large scale vs. Small Scale

  • Whether or not the tool itself can support the size of scope or need
  • Cost, licensing, & support infrastructure explored based on scale of need
PilotImplementation & Evaluation

Establishing pilot team, testing and evaluation plan. 


Développer
titleWho is on the Pilot Team and What are Their Responsibilities?

 

Développer
titleWho are the Primary Stakeholders?
  • Faculty Students, Support staff (across teams – Instructional tech, support staff, instructional designers); Server Administrators
  • Staff representatives from Academic Tech, Tech Support Services, and Class Tech that act as a central group brining in others (faculty and staff when needed). 
Développer
titleWhat Will The Support Needs be During the Pilot?

 

Développer
titleWhat Will Success Look Like?
  • How will ‘success’ be defined across all stakeholders?
  • How will ‘success’ be measured?
  • If a certain level of success and demand is met and criteria is met, decision is made to either a) continue pilot or b) roll-out as a TLS-supported tool or beyond?
Développer
titleDoes Scale Impact the Duration of the Pilot?
  • “Exploratory” or smaller-scale pilots seems to be more frequent (lower-stakes).
  • Larger-scale pilots are not as frequent (higher-stakes)
  • Larger-scale pilots take longer to transition (i.e., Adobe Connect, D2L)
Développer
titleHow are Process and Outcomes Communicated
  • Blog posts
  • Web Resources centered on innovation and emerging tech processes
  • Showcases 
Decision & Planning

Based on pilot evaluation data, determining if next steps are roll-out or pilot "end-of-life", communications, dissemination, and other logistics.

 

Développer
titleUltimately, Who Should Have a Voice in Decisions?

Groups Representative of:

  • Faculty & students (always need voices at the table regardless of pilot)
  • Instructional tech
  • Classroom Engineers/Support
  • Tech support
  • Server Admin
  • Managerial/Directorial
  • ITS (depending on the scale and if there are plans for them to ultimately take on support in some capacity)?       
Développer
titleHow Does Scale Impact Decisions and Planning?

Large scale vs. Small Scale

  • Whether or not the tool itself can support the size of scope or need
  • Cost, licensing, & support infrastructure explored based on scale of need
DebriefRe-group to evaluate and reflect on the pilot process
Roll-OutPre-Flight

Proportionate but smaller roll-out to better anticipate issues and streamline transition

 

Développer
titleDoes Action Transfer from Pilot Team to a New Team?
  • Are the "Roll-out" team and the "Pilot Team" one in the same, different, or a cross-section of new members and existing pilot team members.
Développer
titleWho Shares the Ownership of the Roll-Out?

What if it is partially ILI-Supported/RIT-Supported and if so, what does that mean?

    • Scale Examples:
      • Campus-Wide/Enterprise Wide:
        • Qualtrics?
        • BlueJeans? 
Full Deployment

Final, full-scale roll-out

 

DebriefRe-group to evaluate and reflect on the roll-out process
In-OperationSupport & Maintenance

On-going technical support, fixes, and upgrades

 

Développer
titleHand-Offs
  • What are the Hand-off"s Between Roll-out Team and Operational, Academic Support
Needs & Scope Analysis

Investigation of teaching & learning needs with existing technology in response to a forthcoming upgrade or change.

 

Développer
titleHow are Needs Determined?

Sources could be:

  • Instructor presents an idea, problem, or challenge (through proactive cyclical initiatives or as a reaction to unsolicited input from faculty)
  • Pedagogical and Technology Trends in Higher Education and Classroom Technology (through proactive, cyclical initiatives)
  •  A routine needs assessment that includes both faculty and student input is done to determine if an effort to pilot is worthwhile. With regard to student input, could/should these be student government,  academic services, or other advocacy groups for students or student organizations. 
Développer
titleOn What Scale is the Need?
  •  Small Scale: A small cohort of faculty within a department (i.e., small scale; <=10; TLS fund when they can or faculty seeks funding from dept.)
  • Moderate Scale: Department-wide and possibly discipline-centric use; TLS partners with department for initial funding for initial pilot
  • Large Scale: Multi-College or Campus-wide: College(s) may partner, if campus-wide may need to get funds to support; ITS will also need to be included?
Decision & Planning

Finalizing decisions on moving forward with upgrades such as testing, communications, server outages, training, support, communications, and other logistics

 

Développer
titleHow Does Scale Impact Decisions and Planning?

Large scale vs. Small Scale

  • Whether or not the tool itself can support the size of scope or need
  • Cost, licensing, & support infrastructure explored based on scale of need
Phase-OutPre-Flight

Smaller, incremental changes leading up to complete end-of-life

 

Développer
titleWhat is the Scale of the Phase Out and Who Does it Impact?
  • For smaller-scale technology use, TLS may not ultimately take on the role of support. So, in this case, the End-of-Life is probably more at the discretion of the faculty or department.
  • For larger-scale technology use, have stakeholders involved, similar to those involved with pilots, in the decision; they can also be leveraged for the planning as well:

 Groups Representative of:

  •  Faculty & students (always have a voice regardless of pilot)
  • Instructional technologist and designers
  • Classroom Engineers/Support
  • Tech support
  • Server Admins
  • Managerial/Directorial
  • ITS (depending on the scale and if there are plans for them to ultimately take on support in some capacity)? 
End-of-LifeFinal, full-scale phase out
DebriefRe-group to evaluate and reflect on the phase-out process