Vendor Documentation
All tools of myCourses where information can be deleted will ask for confirmation before actually removing the item. This process is intended to get the user to pause and take a moment to think before taking action. We understand that mistakes do happen on occasion, and this document will help users understand what is recoverable and how much effort is required to perform that work.
myCourses is backed up for disaster recovery of the entire system, not for long term archiving. The backup window is 30 days. After that we will not be able to recover anything.
Restoration of information means this information can be restored in place on myCourses.
Please refer to the table at the end of this document for the available restoration options. Many tools have built-in options to restore information that an instructor can do themselves.
Recovery of information means the information can be gathered from a backup but cannot be restored in place directly into myCourses. The recovered information will be provided in another format such as a text file.
The work required to restore or recover information varies. Turn-around of the task is dependent on the availability of the vendor or RIT staff to perform the work, the effort of a task does not imply how quickly the task can be done.
High effort tasks require a significant investment of time, effort and staff time. These tasks are not undertaken lightly and we ask that all other avenues of recovering or recreating the work be considered before requesting that task.
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Tool
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Component
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Restorable?
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By
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Effort
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Notes
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Announcements
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All Aspects
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Assignments
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Assignment Folder
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Instructor
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Low
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Will restore all submissions at the time of deletion.
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Assignments
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Assignment File Submission
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Instructor
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Low
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Assignments
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Assignment Feedback
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Calendar
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Events
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Chat
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Chat room
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Vendor
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Low
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Chat
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Chat archive/ Chat logs
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Checklists
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All Aspects
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Classlist
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Enrollments
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Instructor
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Low
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Re-enroll the user using the Add Participant button in the Classlist. Their information will be restored throughout the course. Enrollments may be over-ridden by the Registrar feed if the student has a Drop on record.
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Content
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Content Module
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Content
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Content Topic
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If the Instructor did not choose to delete "all associated files" when deleting the topic, the files are in the courses Files area and can be recreated by an Instructor.
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Course Shell
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Support
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Low
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Can only be restored on the day it occurred. This must take place before the automated system garbage collection routines are run with the daily feed that starts about ~3:00am Eastern.
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Course Shell
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Vendor
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Medium
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Course Files
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Files
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Vendor
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High
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Discussions
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Forums and Topics
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Instructor
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Low
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See Restoring a deleted forum or topic
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Discussions
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Thread or Post
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Instructor
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Low
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See Restoring a deleted discussion thread or post
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Discussions
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File Attachment
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Support
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High
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...
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Cannot be Recovered. Email is passed directly to the RIT mail system, it is not stored in myCourses. Contact ITS for assistance.
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FAQ
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All Aspects
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Glossary
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All Aspects
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Grades
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Category
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Categories cannot be recovered, but refer to Recovering deleted Grade Items and entered grades for additional information.
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Grades
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Item
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Instructor
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Low
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See Recovering deleted Grade Items and entered grades
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Grades
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Entered Values
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Instructor
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Low
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See Recovering deleted Grade Items and entered grades
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Grades
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Grade Scheme
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Vendor
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Low
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Groups
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Category
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Groups
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Membership
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Homepages
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Homepage
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Homepages
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Widget
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Journal
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All Aspects
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Locker
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Group Lockers
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Locker
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Files
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Navbar
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All Aspects
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Quizzes
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Quiz
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Vendor
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Low
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Quizzes
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Quiz Questions
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Vendor
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High
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In a quiz or question library.
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Quizzes
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Quiz Attempt
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Vendor
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This page has been moved to the new CTL Knowledge Base.
