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When viewing a submission in an Assignment folder the Download button beneath the preview window downloads an empty zero-byte size file. This is occurring in the document preview tool for Microsoft Office and related documents only. Other document previews are downloading properly through the download button.

See the Download button outlined with the red X box in the screenshot below.


  1. Download the file by clicking on the file name link above the preview pane.
    • See the file name link outlined with the green check box in the screenshot above.

  2. Use the Download feature in the Assignment Folder to download all submissions at onceor only selected submissions.