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If you feel that the automatically-generated captions are too unusable to reasonably edit, you can request professional captioning on your Zoom videos. In order for ILI the Center for Teaching and Learning to access the Zoom recording for captioning purposes, the recording must be set to allow download (review Settings for sharing for details). It is important to note that files submitted to be captioned through the ILI’s RIT's captioning process will be available through RIT’s video server (Panopto) not Zoom, and will be viewed by students in the myCourses content tool and not through Zoom.



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My Zoom recording has no auto-captions. What happened?

Make sure you are waiting a sufficient amount of time for auto-captioning to process. The length of time will be variable based on global load on Zoom and (the auto-captioning tool) at the time. RIT is not able to speed up the auto-captioning process. Note you must speak clearly and loudly enough for the Zoom auto-transcription tool to function properly. You will not receive notification that you are not speaking loudly or clearly enough until you discover that your recording cannot be auto-transcribed.