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The following error messages may mean your Camtasia software is not properly connected to your Panopto account:

  • "Error processing request. There is an error determining which application you are signing into. Return to the Application and try again."
    Error processing request. There is an error determining which application you are signing into. Return to the Application and try again.Image Removed
  • "Unable to upload video. Value cannot be null. Parameter name: g."
    Image Removed

To resolve either of these errors, try the following:

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This page has been moved to the new CTL Knowledge Base.

Error when exporting Camtasia video directly to Panopto