Vendor Documentation
For the best experience with myCourses your computer and web browser need to be up to date and configured correctly.
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Your web browser is key to your myCourses experience. Supported web browsers are listed below.
Please note, the "Latest" version is the most current version of the web browser on the most current version of the operating system. Older operating systems may not be able to run the most current version of the web browser.
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Microsoft Windows
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Apple OS X
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The vendor will not investigate issues in unsupported products. |
Your computer must have the following for myCourses:
Some settings can interfere with your myCourses user experience so we want to ensure that myCourses can work as expected on your web browser. This settings are local to your computer, if you decide to work on a different computer you will need to perform this configuration again. Upgrading a web browser to a new version will generally not change these settings but it wouldn't hurt to review your settings after an upgrade.
These suggestions generally address settings to allow access to content as well as configuring your web browser cache.
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Web browsers will store information locally on your computer in what is called the web browser cache. Items that will get "cached" may include web pages, documents, images, and so on. This is done to improve your experience as a user, so images or pages you use a lot will load faster since they are stored temporarily on your computer instead of having to transfer it across the internet every time. This web browser cache may interfere with the user experience on myCourses though. Sometimes an instructor may change a document or a page and instead of seeing the most up to date version your web browser chooses to show the older cached version it has stored. |
Safari does not have any settings to control caching behavior, such as a configuration to always request the most up to date version of a web page.
If you believe you are seeing an old version of a myCourses page in Safari, hold down the SHIFT key while clicking on the refresh button in the address bar. This will reload the page from the myCourses server, bypassing the locally stored cache of your web browser.
[ Shift Key ] + 
Chrome does not have any settings to control caching behavior, such as a configuration to always request the most up to date version of a web page.
If you believe your are seeing an old version of a page in Chrome, please try the following key combination. This will reload the page from the myCourses server, bypassing the locally stored cache of your web browser.
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At this time, this refresh is considered unreliable in Chrome so this may not work for you. This is a browser issue that is not specific to myCourses. Alternatives include:
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Adjust your cache settings.
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The following answers have been moved to the new CTL Knowledge Base.
System Requirements and Recommended Browser Settings for myCourses
