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Frequently Asked Questions

Below you'll

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find

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a

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list

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of

...

frequently

...

asked

...

questions

...

related

...

to

...

use

...

of

...

the

...

wiki.

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Click

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on

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the

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triangles

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at

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the

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left

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of

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each

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question

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to

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reveal

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the

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answers.

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}
Développer
1. What is a wiki?
1.
What
is
a
wiki?

A

wiki

is

a

special

type

of

website

that

can

be

edited

easily

and

quickly.

They

are

excellent

collaboration

tools.

You

decide

who

is

allowed

to

view

and/or

edit

the

pages

in

your

wiki.

This

short

video

on

YouTube

called

"Wikis

in

Plain

English"

will

give

you

a

general

explanation:

[

http://www.youtube.com/watch?v=-dnL00TdmLY

] {expand} {expand:2. What are some of the main differences between myCourses and a wiki?} *myCourses* is a course management system, organized in a particular way with a standard set of navigation bars containing components such as content, discussion, classlist, gradebook and quizzes. Most RIT students are familiar with myCourses. Some activities that myCourses is best suited for include threaded discussion, emailing students from the classlist, organization of course content, online quizzing and gradebook. *Wikis* are websites that can be organized and designed to suit a variety of needs. There is no standard for navigation, other than child pages, so faculty will need to spend some amount of time deciding how students will navigate their wiki. Wiki structure often grows organically and will tend to change over time. A small percentage of students at RIT are familiar with wikis. Some activities that wikis are best suited for include group collaboration on text documents, team projects, building knowledge bases, any activity that involves many people coming together to incrementally improve a body of knowledge. {expand} {expand:3. How do I request a wiki?} *Faculty:*

Développer
2. What are some of the main differences between myCourses and a wiki?
2. What are some of the main differences between myCourses and a wiki?

myCourses is a course management system, organized in a particular way with a standard set of navigation bars containing components such as content, discussion, classlist, gradebook and quizzes. Most RIT students are familiar with myCourses. Some activities that myCourses is best suited for include threaded discussion, emailing students from the classlist, organization of course content, online quizzing and gradebook.

Wikis are websites that can be organized and designed to suit a variety of needs. There is no standard for navigation, other than child pages, so faculty will need to spend some amount of time deciding how students will navigate their wiki. Wiki structure often grows organically and will tend to change over time. A small percentage of students at RIT are familiar with wikis. Some activities that wikis are best suited for include group collaboration on text documents, team projects, building knowledge bases, any activity that involves many people coming together to incrementally improve a body of knowledge.

Développer
3. How do I request a wiki?
3. How do I request a wiki?

Faculty: https://wiki.rit.edu/display/userdocs/Faculty+Wiki+Request+Form

*

Image Added

Staff:

*

https://wiki.rit.edu/display/userdocs/Staff+Wiki+Request+Form

*

Image Added

Students:

*

Student

clubs

and

organizations

that

would

like

to

use

the

RIT

Confluence

wiki

will

need

a

faculty

sponsor

to

submit

the

wiki

request

form

on

their

behalf.

The

faculty

sponsor

must

also

maintain

oversight

of

the

space

once

created.

All

student

club

&

organization

requests

will

be

reviewed

by

Online

Learning

before

being

approved.

Individual

student

wiki

spaces

are

not

available

at

this

time.

{expand} {expand:4. How will my students gain access to my wiki? What if a student adds/drops the course?} If you request a course-related wiki, you will be asked to provide your course number so that Online Learning can add your students to the wiki space when it is created. Students will be added through the course LDAP group, which means that if a student drops/adds the course, the group access will be updated automatically. A link to your wiki can also be added to the navigation bar in your myCourses shell. {expand} {expand:5. Can my wiki be reused from one quarter to the next?} Yes, we encourage reuse of wiki spaces from one quarter to the next. You can add/remove/change user permissions at any point in time. {expand} {expand:6. Will my wiki space expire at the end of the quarter? } No, there is no expiration date for your wiki. At the end of the fiscal year, you will be contacted and asked if your wiki is still in use. If it is still in use, it will remain available. If it is no longer in use, the pages will be archived, and the space deleted. {expand} {expand:7. Who do I contact for help with my wiki?} If you are an RIT faculty member and you would like to request technical assistance, or schedule time for a one-to-one training session on how to use the Confluence wiki for course-related assignments and activities, please contact Jessica Hooper in Online Learning at [mailto:jrhetc@rit.edu]. One-to-one trainings may also be available to staff on a case-by-case basis, however one-to-one training sessions are not available to students at this time. Students using the wiki should seek instructions from their professor, faculty/staff sponsor, or utilize the online user documentation. {expand} {expand:8. How do I report a bug?} With any technology you assume the risk of encountering some minor technical problems, bugs, or glitches. If you find a "bug" in the Confluence wiki, please report it using our [Bug Report|tempwikidocs:Bug report] form. Online Learning will look into the issue once it has been reported, and if necessary, contact Atlassian regarding the problem. You will be able to track the status of your reported bug on our [Known Bugs|tempwikidocs:Known bugs] page. In addition, Confluence users often post information about potential bugs (as well as new features in Confluence) to the Confluence user forums on the Atlassian website. If you'd like to check out the forums, you can find them here:

Développer
4. How will my students gain access to my wiki? What if a student adds/drops the course?
4. How will my students gain access to my wiki? What if a student adds/drops the course?

If you request a course-related wiki, you will be asked to provide your course number so that Online Learning can add your students to the wiki space when it is created. Students will be added through the course LDAP group, which means that if a student drops/adds the course, the group access will be updated automatically. A link to your wiki can also be added to the navigation bar in your myCourses shell.

Développer
5. Can my wiki be reused from one quarter to the next?
5. Can my wiki be reused from one quarter to the next?

Yes, we encourage reuse of wiki spaces from one quarter to the next. You can add/remove/change user permissions at any point in time.

Développer
6. Will my wiki space expire at the end of the quarter?
6. Will my wiki space expire at the end of the quarter?

No, there is no expiration date for your wiki. At the end of the fiscal year, you will be contacted and asked if your wiki is still in use. If it is still in use, it will remain available. If it is no longer in use, the pages will be archived, and the space deleted.

Développer
7. Who do I contact for help with my wiki?
7. Who do I contact for help with my wiki?

If you are an RIT faculty member and you would like to request technical assistance, or schedule time for a one-to-one training session on how to use the Confluence wiki for course-related assignments and activities, please contact Jessica Hooper in Online Learning at jrhetc@rit.edu.

One-to-one trainings may also be available to staff on a case-by-case basis, however one-to-one training sessions are not available to students at this time.

Students using the wiki should seek instructions from their professor, faculty/staff sponsor, or utilize the online user documentation.

Développer
8. How do I report a bug?
8. How do I report a bug?

With any technology you assume the risk of encountering some minor technical problems, bugs, or glitches. If you find a "bug" in the Confluence wiki, please report it using our Bug Report form. Online Learning will look into the issue once it has been reported, and if necessary, contact Atlassian regarding the problem. You will be able to track the status of your reported bug on our Known Bugs page.

In addition, Confluence users often post information about potential bugs (as well as new features in Confluence) to the Confluence user forums on the Atlassian website. If you'd like to check out the forums, you can find them here: http://forums.atlassian.com/forum.jspa?forumID=96

Image Added

There

is

also

a

Confluence

Developer's

blog,

which

can

be

found

here:

http://blogs.atlassian.com/developer/confluence/

{expand} {card} {deck}

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