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Table of Contents

Table of Contents

Getting Support

Saunders Technical Support

Phone: 585-475-2371
Location: LOW-3334
Email: techsupport@saunders.rit.edu
Support Portal: https://techsupport.scb.rit.edu/otrs/customer.pl (sign-in with your RIT Computer Account username and password)

Student Email

If you wish to check your student email on your personal mobile device, you will need to know your RIT Google Apps Password.

To set your RIT Google Apps password, go to http://start.rit.edu/ and click on Google Apps at RIT.  Login using your RIT Computer Account username and password.  From here, you can set your RIT Google Apps password.  It is strongly recommended you use a different password than your RIT Computer Account password.

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ITS (Central IT)

Phone: 585-475-HELP (4357)
Location:  Frank E. Gannett Hall, Room 1113
Email: servicedesk@rit.edu
Web Site: http://www.rit.edu/its/
Support Portal: http://footprints.rit.edu/

Academic & Classroom Support (myCourses)

Phone: 585-475-2551
Location: WAL-A600
Email:  tlsupport@rit.edu

Saunders Computer Labs

See https://apps.scb.rit.edu/labs/ for details.

Student Email

To access your RIT Student Email via the web, go to http://google.rit.edu/ and select RIT Gmail.

To access your RIT Student Email on a mobile device, setup a new account as a Google account.  When prompted for your email address, use your @g.rit.edu instead of @rit.edu for your email address and use your RIT Google Apps password instead of your RIT Computer Account .  You will then be redirected to an RIT login page to authenticate using your RIT username and password.

Email Client Set Up

iPad Specific Instructions

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The following is a list of recommended Apps that you download and install onto your iPad.

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Adobe Connect

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Harvard Business Publishing

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Microsoft Excel

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Microsoft OneNote

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Microsoft PowerPoint

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Microsoft Word

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VitalSource Bookshelf

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Adobe Connect Sessions:

On-Campus EMBA

Class XXI

Class XXII

Online EMBA

Class 17

Class 18

Class 19

 

 

Software

For information on getting access to services like Microsoft Office 365 or other software packages available to you as students, please visit https://apps.scb.rit.edu/labs/software/

myCourses Calendar

To keep track of your assignment deadlines, try subscribing to your myCourses Calendar.

Zoom Meetings

Students: See Zoom Support
Faculty: See Zoom

New EMBA Student iPad Orientation Requirements

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  • RIT Computer Account
  • Apple ID
  • Amazon Account
  • Amazon whispercastWhispercast

Once you have these accounts, you will be able to start using your iPad for your EMBA classes.  If you are missing any of these accounts, here's what you need to do:

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You will need an Amazon account to retrieve your textbooks through Kindle.  We recommend using your own personal Amazon account so that you can retain access to the content at the completion of the program.  If you do not have one, you can sign up for one at http://www.amazon.com/ by clicking on Your Account and selecting No, I am a new customer.

Amazon

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Once you have your Amazon Account, we will send you a link to invite you to Amazon whispercast.  Once you have joined using your Amazon Account, we can start distributing your textbooks to you.

Harvard Business Publishing

Please see Harvard Business Publishing

VitalSource Bookshelf

Please see eBook_Apple_AccessCode.pdf on how to setup an account and redeem your books.  Once you have an account, install the VitalSource Bookshelf app from the App Store.

 

Whispercast

Please see Amazon Whispercast