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Who is informed when a flag is raised?
All flags raised will result in an e-mail to the student. Additionally, primary academic advisors, faculty advisors, and support advisors attached to the student through committee assignment in SIS will receive notification of the flags through a daily email summary (subject line is "Recent Tracking Item Summary"). All advisors (academic, support, and faculty) can also access this data in Starfish. Academic advisors will often contact students to offer assistance and will be available to meet with students.

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What students are in the system?
Only active and leave-of-absence students are in the Starfish system. This includes global campuses.

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Why are photos not displaying in the system?
Photos are loaded at different points throughout the term from SIS for students, faculty, and advisors. If students, faculty, and advisors, including global campuses have campuses, have not taken an ID photo on the main Rochester campus, their photos will not show.

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What class sections receive progress Reports?
Graded undergraduate class sections (below 600) will receive a an Academic Progress Report. Co-op, independent study, Better Me, and wellness courses do not receive a progress report. Flags can be raised at any time during the term, for undergraduate students, using the "Raise Flag" function.

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If a student drops or withdraws from a course, can advisors still see any flags raised in that course.?
Yes, flags raised in a course from which a student has withdrawn or dropped will still be visible by the advisor, even if the flag is cleared.

If a student takes a University Withdrawal or is suspended from the university, can advisors still see student information in Starfish.?
No, students who are not active at RIT will not be accessible in Starfish.  Please contact starfish@rit.edu for assistance.

I have multiple RIT email addresses, ; which one does Starfish use in the system communications.?
The system is configured to select the email address that is first alphabetically.  At this time, there is no way to change this.

What time zone is Starfish set to?
The Starfish system is set to Eastern Standard Time. It is important to adjust the delivery time for the Recent Tracking Item Summary on global campuses accordingly. This can be done in  in the Summary Emails section in your your profile settings Email Notifications tab.

How can I find my students with a second major?
You can use the Filter function on the My students Students tab to identify students with a second major.  Visit Visit the Step-by-Step guide for Additional Filters for more details.

If I use the filter to select students with a flag that I want to email, and a student has multiple flags, will they get the email multiple times?
Yes, if you select the box for each flag and then send the email, it will be delivered to the student multiple times.

If I cancel a Starfish meeting from Outlook, will it cancel in Starfish and notify the student.?
No, you should cancel meetings in Starfish so the student is notified and your Outlook calendar is updated.

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When I cancel a meeting in Starfish, it seems like there is a delay in the notification going to the student. Is this normal?
No, if you make changes to change a meeting in Starfish, the notifications should go out quickly. If you are experiencing a delay, please document it and send the information to starfish@rit.edu

Sometimes, when I am adding add office hours, I get an error message that says I have a conflict, can . Can I override the conflict?
Outlook does not cause conflict errors in Starfish. If you are receiving receive a conflict error, the conflict exists with another Starfish appointment. Often, an existing appointment that doesn’t have an End Date is the cause of this error. Check the End Date on previous office hours to ensure that they have a specific end date. If you continue to get the error, contact starfish@rit.edu or 5-5057.

What auto-populated fields are included in an email to the student’s network?
The recipients first and last name are auto-populated in the salutation and the sender’s first and last name are included after the body of the email. See blue text in sample:
Sample Email:

Dear <First Name> <Last Name>,
This email is being sent to all of John Doe's instructors and advisors as listed in Starfish.
I wanted to let you know that John Doe asked me to let you know he will be out of town for a family emergency until next Monday. Please let me know if you have any questions. You can contact me at sss5555@rit.edu or 475-5555.
Regards,
<First Name> <Last Name>4406.