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IMPORTANT: Information entered in the Starfish system is disclosable under FERPA. If a student requests to view their educational record, information from the Starfish system may be requested.
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  1. Access Starfish through: 
    1. myCourses by clicking the Starfish button or the hyperlink
    2. SIS by clicking the Starfish tile on the Teaching, Advising & Support page
  2. From the Starfish homepage, click the navigation Menu in the upper left corner of the screen
      1. Click the arrow next to the word students to display a drop-down menu
      2. Select My Students
  3. Search by Student or your Connection to the student
  4. Hover your cursor over the blue flag icon by the alert you want to close, the Flag Menu will appear
  5. Select Clear Flag (Do not use the Edit Flag function)



  6. Enter appropriate comments (NOTE: Any comments added are saved to the student's Starfish folder but are NOT sent to the student.)
    1. Indicate reasons you are clearing the flag
    2. Comments should be clear and specific to the alert
    3. Avoid evaluative language


  7. Click Submit, the flag will now show as resolved and an update will be included in the advisor's Recent Tracking Item Summary email

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