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Advisors can use the Clear Flag function to indicate that students have addressed the concern raised in the alert.  By adding a comment in the Close the Loop text box, an email is sent to the instructor who raised the flag indicating the reason(s) for clearing the flag.

Click on the image below to watch the Starfish Video Series: How to Clear Flags & Close the Loop:

Step-By-Step Directions



  1. Access Starfish through: 
    1. myCourses by clicking the Starfish button or the hyperlink
    2. SIS by clicking the Starfish tile on the Teaching, Advising & Support page
  2. From the Starfish homepage, click the navigation Menu in the upper left corner of the screen
    1. Click the arrow next to the word Students to display a drop-down menu
    2. Select Tracking
  3. Search by Student or your Connection to the student
  4. Hover your cursor over the flag by the alert you want to close, the Flag Menu will appear
  5. Select Clear Flag (Do not use the Edit Flag function)


  6. Leave the top comment section empty 
  7. In the Close the Loop text box enter appropriate comments
    1. This information will be emailed directly to the flag raiser/instructor when the comment is submitted
    2. Indicate reasons you are clearing the flag and document contact with student
    3. Comments should be clear, supportive, and specific to the alert
    4. Avoid evaluative language
  8. Click Submit to clear the flag and send an email notification to the flag raiser/instructor
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