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Table of Contents

Getting Support

Saunders Technical Support

Phone: 585-475-2371
Location: LOW-3334
Email: techsupport@saunders.rit.edu
Support Portal: https://techsupport.scb.rit.edu/otrs/customer.pl (sign-in with your RIT Computer Account username and password)

ITS (Central IT)

Phone: 585-475-HELP (4357)
Location:  Frank E. Gannett Hall, Room 1113
Email: servicedesk@rit.edu
Web Site: http://www.rit.edu/its/
Support Portal: http://footprints.rit.edu/

Academic & Classroom Support (myCourses & Adobe Connect)

Phone: 585-475-2551
Location: WAL-A600
Email:  tlsupport@rit.edu

Student Email

To access your RIT Student Email via the web, go to http://google.rit.edu/ and select RIT Gmail.

To access your RIT Student Email on a mobile device, setup a new account as a Google account.  When prompted for your email address, use your @g.rit.edu instead of @rit.edu for your email address.  You will then be redirected to an RIT login page to authenticate using your RIT username and password.

Email Client Set Up

iPad Specific Instructions

Recommended Apps

The following is a list of recommended Apps that you download and install onto your iPad.

Adobe Connect Sessions:

On-Campus EMBA

Class XXI

Class XXII

Class XXIII

Online EMBA

Class 17

Class 18

Class 19

Class 20

Zoom Meetings

See Zoom

New EMBA Student iPad Orientation Requirements

Before we can get you setup on your iPad, you must have the following accounts:

  • RIT Computer Account
  • Apple ID
  • Amazon Account
  • Amazon Whispercast

Once you have these accounts, you will be able to start using your iPad for your EMBA classes.  If you are missing any of these accounts, here's what you need to do:

RIT Computer Account

Contact the ITS Service Desk at 585-475-HELP or servicedesk@rit.edu for assistance.  There are tools at http://start.rit.edu/ that will can assist you if you forgot your username and/or password.

Apple ID

You will need an Apple ID to use your iPad.  We recommend using your own personal Apple ID so that it remains linked to you iPad at the completion of the program.  If you do not have one, you can sign up for one at https://appleid.apple.com/.

Amazon Account

You will need an Amazon account to retrieve your textbooks through Kindle.  We recommend using your own personal Amazon account so that you can retain access to the content at the completion of the program.  If you do not have one, you can sign up for one at http://www.amazon.com/ by clicking on Your Account and selecting No, I am a new customer.

Amazon Whispercast

Please see Amazon Whispercast

Harvard Business Publishing

Please see Harvard Business Publishing

VitalSource Bookshelf

Please see eBook_Apple_AccessCode.pdf on how to setup an account and redeem your books.  Once you have an account, install the VitalSource Bookshelf app from the App Store.

 

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