Smart Kiosks in Service Area

Name of Concept: Smart Kiosks in Service Area

Overview

The kiosk will integrate a computer and  automated applications to replace current forms in paper.

An initial option is to administer customer satisfaction feedback, actually in papers, for example in the Wallace Library or to request services, such as the different forms in front of the Office of the register.

This application can be expanded to other many areas, including the recent speak out campaign celebrated yesterday.

These smart booths will provide for more efficient data gathering and analysis and will support RIT green initiatives.

How this idea leverages current areas of RIT expertise

This idea supports RIT computer science and sustainability initiatives

Main RIT on-campus champion(s) for this idea

IT perfectly can be assigned to a student team with the support of a leader in each service area.

Identify additional on-campus champions willing to collaborate with this individual and take a lead role in driving the idea

Wallace Library

Office of the Registar

Is there potential off-campus advocacy and support for the idea?

Yes, kiosks  experts.

Are you aware of another university that is working on a similar idea?

Not sure.

How you envision this idea advancing RIT's national or global stature in an important or emerging field

Actually RIT is among the leading sustainable universities, this idea that could be expanded to many areas of services, will definitely support RIT vision to be implement year after year more green solutions.

Explain why you believe RIT has a unique opportunity or an ability to differentiate itself through this idea

First of all, there are several areas of implementation and therefore unique opportunities to improve the service performance (speed of response and data analysis), minimize use of paper, establish key performance indicator per area of service and identify areas of improvements.