Vendor Documentation
ATS does not train for API use and development
Support is through vendor public channels
Requests through our form
We submit to D2L
All external requests are denied
Tracked on wiki page
No direct student use, must be faculty/staff contact
Code access?
Account? Archive?
Active development against Dev
Approved by ATS for Prod access
Publishers contacted each academic term to verify it is an active and working tool.
No response within a week results in key deactivation
Exceptions may be made after review - Additional access, role permissions
Support contact statement
Web - Front page and link on all pages
Other - Help command includes support statement/contact