Vendor Documentation
This is due to the user having a drop on their record for a course and the Registrar's information feed to myCourses being the authority for course membership.
A Student may have a drop or withdrawal on their record. An Instructor or Teaching Assistant may have been assigned to the course previously and then been removed in the Registrar's records, which will create a drop in the myCourses SIS integration.
To correct this, the Student enrollment or Instructor/TA assignment should be addressed properly in the Registrar's records by the academic department or the student's academic advisor. Any changes will be reflected on myCourses with the next daily feed.
If an instructor is trying to manually enroll students on a Classlist to merge courses or sections together, the instructor should submit a Course Merge Request. This will merge the courses properly on the system and handle any drop conflicts appropriately.
As a last resort, a request can be submitted to Academic Technology Support to put a drop override in place. This requires the Registrar's feed to myCourses be intercepted every morning for the entire term to address the drop. All other methods mentioned above should be explored before requesting a drop override.
For a student override, the request must be submitted in email to ATS from the instructor of the course. For an Instructor or TA override, the request must be submitted in email to ATS from the instructor of the course, the Dean or Department Head, or Scheduling Officer of the academic department.
