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Support Portal: https://techsupport.scb.rit.edu/otrs/customer.pl (sign-in with your RIT Computer Account username and password)
Phone: 585-475-HELP (4357)
Location: Frank E. Gannett Hall, Room 1113
Web Site: http://www.rit.edu/its/
Support Portal: http://footprints.rit.edu/
If you wish to check your student email on your personal mobile device, you will need to know your RIT Google Apps Password.
To set your RIT Google Apps password, go to http://start.rit.edu/ and click on Google Apps at RIT. Login using your RIT Computer Account username and password. From here, you can set your RIT Google Apps password. It is strongly recommended you use a different password than your RIT Computer Account password.
You can now configure your personal device to check your RIT GMail via IMAP. Use your @g.rit.edu instead of @rit.edu for your email address and use your RIT Google Apps password instead of your RIT Computer Account password.
The following is a list of recommended Apps that you download and install onto your iPad.
Harvard Business Publishing
Before we can get you setup on your iPad, you must have the following accounts:
Once you have these accounts, you will be able to start using your iPad for your EMBA classes. If you are missing any of these accounts, here's what you need to do:
Contact the ITS Service Desk at 585-475-HELP or email@example.com for assistance. There are tools at http://start.rit.edu/ that will can assist you if you forgot your username and/or password.
You will need an Apple ID to use your iPad. We recommend using your own personal Apple ID so that it remains linked to you iPad at the completion of the program. If you do not have one, you can sign up for one at https://appleid.apple.com/.
You will need an Amazon account to retrieve your textbooks through Kindle. We recommend using your own personal Amazon account so that you can retain access to the content at the completion of the program. If you do not have one, you can sign up for one at http://www.amazon.com/ by clicking on Your Account and selecting No, I am a new customer.
Once you have your Amazon Account, we will send you a link to invite you to Amazon whispercast. Once you have joined using your Amazon Account, we can start distributing your textbooks to you.
Please see Harvard Business Publishing
Please see eBook_Apple_AccessCode.pdf on how to setup an account and redeem your books. Once you have an account, install the VitalSource Bookshelf app from the App Store.