"Expired Session" Error preventing login on February 11, 2019

Starfish by Hobsons experienced a technical issue last week which is resulting in some users receiving an “Expired Session” error message when trying to log in. If you are receiving this error, clear your cache and cookies in the browser you use to access Starfish, close the browser completely, and then relaunch a new browser window.  

Web browser support for TLS 1.2 required to use Starfish as of January 2, 2019

Beginning January 2, 2019 people accessing Starfish must use a web browser that is TLS 1.2 enabled.  All versions of major browsers released after 2014 have TLS 1.2 enabled by default so no action is necessary.

Instructions for verifying that one’s browser supports TLS 1.2 are available online (https://knowledge.digicert.com/generalinformation/INFO3299.html). Users whose browsers do not support TLS 1.2 will not be able to load Starfish in their browsers.

Starfish is making this change to ensure that Starfish security protocols continue to meet industry recommended best practices.  

Access Issues

 If you are experiencing issues accessing Starfish, it is usually caused by one of two issues:

  1. Pop-Up Blocker - Starfish opens in a new window so it is required that your pop-up blockers are turned off in your browser (on your computer or phone)
  2. Browser - If your browser is not up to date you may experience issues accessing and/or navigating Starfish.  Starfish recommends using Google Chrome.

Fall 2017 Updates

  1. Due to the change in the academic calendar the Academic Progress survey dates have been adjusted.  They will be available as follows for this year: 
  2. The Academic Alerts and Kudos have been updated as follows:
  3. Roster Verification Pilot: The University Writing Program, and the Math and Physics Departments are participating in a pilot survey to help identify student who have not shown up to RIT.  This is in addition to the No Show survey that YearOne (RIT365) completes annually. The following courses are participating:

You asked…we responded! (Fall 2016)

Student, instructor, and advisor feedback gave us the opportunity to make a few enhancements to the Starfish Early Alert system for fall semester 2151.

  1. Faculty and advisors requested we rename “Early Alerts” to “Academic Alerts” to send a consistent message of concern throughout the term.
  2. Students, advisors, and faculty pointed out that the subject line "Early Alert..." was problematic for a) students who were being alerted later in the term and b) students receiving positive feedback via Kudos.
      • For all academic alerts: “Academic Alert for Jane Smith in General Biology I”
      • For Keep Up the Good Work: “Kudos for Jane Smith in General Biology I”
  3. Faculty advisors have requested to receive the “Recent Tracking Item Summary” summary email.
  4. Faculty suggested discontinuing the use of an auto-populated instructor signature in the emails that are automatically generated to students when flags and kudos are raised.


Have a question about Starfish? Contact us at starfish@rit.edu